Accessibility & Reasonable Accommodations

Meridella Wellness LLC is committed to providing fair and meaningful access to its digital wellness education, website, application, prerecorded courses, couples workshops, ebooks, and downloadable resources for individuals with disabilities. Accessibility is an ongoing responsibility, and we aim to identify and address barriers in a reasonable and timely manner.

This Policy applies to Meridella Wellness’s customer-facing website at meridellawellness.com, its application at app.meridellawellness.com, digital content, customer support, registration, and eligible purchasing and subscription experiences. It also applies to accessibility requests related to free resources and newsletters. Third-party services may maintain separate accessibility processes, but their involvement does not automatically eliminate our legal obligations.

We seek to comply with applicable disability access and nondiscrimination requirements, including the Americans with Disabilities Act where applicable, and relevant state and local laws. Nothing in this Policy limits any right, remedy, complaint procedure, or protection that cannot lawfully be waived.

We work toward accessible navigation, understandable content, readable layouts, keyboard operation, assistive-technology compatibility, and accessible communication. We may use recognized accessibility standards, including relevant WCAG guidance, as technical references. This statement is not a certification that every page or feature currently conforms to a particular standard.

We aim to make primary website information, navigation, forms, policy pages, and customer-support routes usable by people with a range of abilities and assistive technologies. If a visitor encounters an obstacle, we invite them to contact us for assistance or an alternative way to access the information.

The Meridella Wellness application may provide affirmations, self-care checklists, account functions, and premium features. We consider accessibility in application interfaces, notifications, and account interactions, recognizing that device, browser, and assistive-technology combinations may behave differently.

We consider accessibility needs involving prerecorded yoga, Qigong, mindfulness, stress-management, communication, and couples-workshop materials. Depending on the request and available resources, appropriate responses may include accessible written information, transcripts, alternative document formats, clarification of instructions, or other reasonable modifications.

We aim to provide usable ebooks, workbooks, guides, and downloadable educational materials. When a file presents an accessibility barrier, customers may request an accessible format or reasonable alternative. Availability and timing depend on the content, requested modification, applicable law, and practical constraints.

Where purchasing, billing, subscription management, or account creation is offered, we seek to support accessible access and reasonable assistance. Paddle or other payment providers may operate independent checkout interfaces and support channels. We will consider requests involving our own responsibilities and, where appropriate, help identify the relevant provider’s support process.

Customers may request accessible communication methods when reasonably necessary to use our services or resolve an access issue. We will consider the individual’s expressed needs and the nature of the interaction. We do not require a person to use a particular communication channel when doing so would be inaccessible and a reasonable alternative is available.

To request accessibility assistance or a reasonable accommodation, email connect@meridellawellness.com with the subject “Accessibility or Accommodation Request.” Describe the barrier, the affected page, product, or feature, and the accommodation or alternative that would help. A requester may also describe a preferred contact method. We will not require a particular legal phrase to recognize a request.

We may ask for limited, relevant information to understand the barrier and evaluate an effective response. We generally do not require a medical diagnosis or detailed medical records for routine accessibility requests. If additional information is legally appropriate and necessary, we will explain why it is being requested and handle it with care.

We aim to acknowledge accessibility requests within five business days after receipt. This is an operational target, not a guarantee of final resolution within five business days. More urgent circumstances may warrant faster attention, while technical complexity or incomplete contact information may affect timing.

We evaluate accommodation requests individually, considering the identified barrier, the person’s stated needs, available alternatives, the nature of the service, feasibility, and applicable law. We may engage in a good-faith dialogue to identify an effective accommodation rather than automatically accepting or rejecting a proposed solution.

After reviewing a request, we aim to explain the proposed accommodation, alternative access method, next steps, or reasons additional time is needed. Where a requested solution is not feasible, we will consider other effective approaches consistent with applicable law. We will not promise a particular technical outcome before assessing the circumstances.

Depending on the situation, reasonable alternatives may include a different file format, written instructions, accessible copies of information, assistance navigating a process, or another means of receiving substantially equivalent information or service. The availability of any alternative is assessed case by case and does not replace legally required accessibility improvements.

Where applicable law recognizes limits such as undue burden or fundamental alteration, we may evaluate those limits based on the actual circumstances rather than assuming they apply. If a specific request cannot lawfully or reasonably be fulfilled as proposed, we will consider whether another effective accommodation is available.

If an accessibility barrier materially affects a purchased product or active subscription, we will consider appropriate assistance, alternative access, correction, or other remedy in accordance with applicable law, the relevant purchase terms, and our Refund & Cancellation Policy. This Policy does not eliminate mandatory refund or consumer-protection rights.

Our services may rely on third-party platforms, including payment, hosting, authentication, email, and other technology providers. We may need to coordinate with those providers to investigate a barrier. We do not guarantee control over every independent third-party interface, and outsourcing does not automatically remove responsibilities imposed on us by law.

We seek to limit accessibility-request information to what is reasonably needed to review and respond. Information submitted with a request is handled under our Privacy Policy and applicable law. We aim to restrict unnecessary disclosure of disability-related information and avoid requesting sensitive information when it is not needed.

We do not unlawfully deny service because of disability or because someone makes a good-faith accessibility request. We prohibit unlawful retaliation for raising accessibility concerns or exercising protected rights. Legitimate account, safety, security, and eligibility rules remain subject to applicable nondiscrimination and accommodation obligations.

If a requester believes the response did not resolve the barrier, they may reply to the existing email thread or write to connect@meridellawellness.com with the subject “Accessibility Follow-Up.” We will consider additional information, reassess reasonable alternatives where appropriate, and explain further available internal steps. This voluntary process is not a prerequisite to exercising legal rights.

We welcome reports about inaccessible controls, unreadable documents, missing captions or text alternatives, keyboard-navigation difficulties, forms, or other barriers. Reports should identify the page or resource and describe what happened, if possible. Reports help us prioritize improvements, but a person need not submit a technical diagnosis to request help.

We may update this Policy as services, accessibility practices, technology, or legal requirements change. The published version should identify its effective or last-updated date when adopted. Updates will not retroactively eliminate rights or obligations protected by applicable law.

Accessibility and Accommodation Inquiries

This is a voluntary assistance process and does not restrict the right to contact a government agency, bring a legally permitted claim, or seek available remedies. Nothing in this Policy creates a mandatory exhaustion requirement or waives nonwaivable rights.