Terms of Service

These Terms of Service (“Terms”) govern access to and use of the websites, applications, digital products, and educational services provided by Meridella Wellness LLC (“Meridella Wellness,” “Company,” “we,” “us,” or “our”). By creating an account, purchasing a product, or otherwise affirmatively accepting these Terms, you agree to be bound by them. Mere browsing of publicly accessible website pages, without valid assent, does not by itself establish consent to arbitration.

Please read Section 25 carefully. It contains a mandatory binding individual arbitration agreement and class-action waiver. There is no contractual arbitration opt-out. If you do not agree, do not create an account, purchase products, or use services requiring acceptance. Nothing in these Terms excludes nonwaivable rights.

Meridella Wellness LLC is a limited liability company organized under the laws of New Mexico, United States.

Business Contact Information

Meridella Wellness LLC is a subsidiary of Meridella Enterprises LLC, its parent and holding company.

Meridella Wellness LLC operates the customer-facing wellness services described in these Terms.

Meridella Enterprises LLC is not a separate contracting party under these Terms solely because of its ownership of Meridella Wellness LLC.

Meridella Wellness provides digital wellness education, personal wellness tools, and downloadable educational resources.

Our offerings may include:

Spiritual Wellness

• Yin Yoga
• Kundalini Yoga
• Qigong

Emotional Wellness

• Stress Management & Resilience Training
• Meditation & Mindfulness

Relationship Wellness

• Communication & Conflict Resolution
• Couples Workshop

Additional Digital Products and Services

• Ebooks and downloadable educational resources
• Complimentary wellness guides
• Affirmations and self-care checklists
• Premium wellness application features

Our courses and couples workshops are prerecorded and self-paced.

Meridella Wellness does not represent these offerings as live instruction, medical treatment, psychotherapy, or individualized clinical services.

We may modify, discontinue, or introduce products and features, subject to applicable law and any existing contractual obligations.

Our services are intended for individuals aged 18 years or older.

By creating an account or purchasing a product, you represent that you are at least 18 years old and have the legal capacity to enter into the applicable agreement.

You agree to provide accurate information when registering or purchasing products.

We may restrict access where we reasonably determine that eligibility requirements have not been satisfied, subject to applicable law.

Certain features may require a registered account.

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, except where applicable law provides otherwise.

You agree to notify us promptly if you suspect unauthorized account access.

You must not:

• Impersonate another individual.
• Provide materially false registration information.
• Attempt to access another person's account.
• Share credentials in ways that compromise account security.
• Circumvent authentication or security controls.

We may take proportionate action to protect accounts and service integrity.

Meridella Wellness provides general educational and wellness information.

Our content is intended to support personal learning, reflection, and general well-being.

Our services do not constitute medical advice, psychiatric care, psychotherapy, diagnosis, or treatment.

Meridella Wellness does not replace licensed healthcare professionals.

Information provided through our courses, workshops, application, ebooks, or other resources should not be relied upon as a substitute for individualized professional advice.

You should consult an appropriately qualified professional before undertaking activities that may be unsuitable for your circumstances.

Meridella Wellness does not guarantee particular physical, emotional, psychological, spiritual, or relationship outcomes.

Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.

Certain educational offerings may involve yoga, Qigong, breathing exercises, movement, meditation, or other physical activities.

Participation may involve physical exertion and associated risks.

You are responsible for exercising reasonable judgment regarding your participation and personal limitations.

You should discontinue an activity if you experience pain, dizziness, or other concerning symptoms.

Where appropriate, seek guidance from a qualified healthcare professional before beginning a new physical wellness practice.

Meridella Wellness does not provide individualized physical assessments or medical clearance.

You should not attempt movements or techniques that exceed your capabilities.

Any assumption-of-risk provisions in these Terms apply only to the extent permitted by law and do not eliminate liability that cannot lawfully be excluded.

Our emotional and relationship wellness offerings are educational.

They may address topics including stress management, communication, conflict resolution, mindfulness, and relationship skills.

These offerings are not psychotherapy, couples counseling, crisis intervention, or mental health treatment.

Participation does not establish a therapist-client, counselor-client, physician-patient, or other clinical relationship.

Our courses do not guarantee relationship improvement, reconciliation, or any specific personal outcome.

Individuals requiring clinical care or urgent assistance should seek appropriate professional or emergency services.

Meridella Wellness offers prerecorded, self-paced educational courses and workshops.

Purchased content may include videos, written lessons, downloadable resources, exercises, and guided activities.

Unless otherwise specified at checkout, purchases provide a limited personal-use license to access the applicable content.

Course descriptions will identify the materials and access arrangements offered at the time of purchase.

Purchasing a course does not entitle the customer to:

• Individualized coaching.
• Live instruction.
• Private consultations.
• Future courses or unrelated products.
• Additional services not expressly included in the purchase.

We may update educational content to improve accuracy, presentation, accessibility, or functionality.

Material changes affecting purchased access will be handled in accordance with applicable consumer protection laws.

Meridella Wellness offers prerecorded couples workshops designed for educational participation by two individuals.

Where a product is expressly sold as a couples workshop, its advertised purchase price covers the participation arrangement described on the product page.

Unless otherwise specified, a couples workshop purchase permits the purchasing customer and one participating partner to use the purchased materials together for personal, noncommercial educational purposes.

The purchase does not authorize public redistribution, resale, or unrestricted sharing of the materials.

Both participants remain responsible for their own decisions, communications, and conduct.

Meridella Wellness does not guarantee any particular relationship outcome.

These workshops are not a substitute for professional couples counseling or other clinical services.

Meridella Wellness may sell ebooks, workbooks, and other downloadable digital resources.

Purchases grant a limited, nonexclusive, nontransferable license for personal, noncommercial use unless expressly stated otherwise.

Customers may not reproduce, distribute, resell, sublicense, or publicly publish purchased materials without written authorization.

Downloadable resources are provided in the formats identified at purchase.

Technical or delivery problems may be reported to connect@meridellawellness.com.

Refunds and other remedies are governed by our Refund & Cancellation Policy and applicable law.

Meridella Wellness may provide complimentary digital wellness resources.

Free resources remain subject to applicable intellectual property and permitted-use restrictions.

Visitors may also have the opportunity to subscribe to our newsletter.

Newsletter subscriptions and promotional communications are governed by our Privacy Policy and applicable marketing consent requirements.

Where consent is required, requesting a complimentary resource does not automatically constitute consent to unrelated promotional communications.

Marketing subscribers may unsubscribe through the mechanism provided in applicable emails.

Our wellness application may offer free and premium features.

Free features may include automatically provided affirmations and built-in self-care checklists.

Premium features may include additional customization, personal affirmations, custom self-care tasks, and scheduled reminders or notifications.

The precise features included in each tier will be described within the application or applicable purchase page.

Meridella Wellness may improve or modify application features, subject to applicable law and existing subscription commitments.

We do not guarantee that every feature will be available on every device, browser, or operating system.

Meridella Wellness plans to use Paddle as its authorized reseller and merchant of record for eligible digital purchases and subscriptions.

For transactions processed through Paddle, Paddle acts as the legal seller of the applicable digital product or subscription.

Meridella Wellness remains responsible for developing, providing, and supporting the digital wellness products and services purchased.

Paddle handles payment processing, applicable transaction taxes, billing administration, and related transaction services according to its contractual responsibilities.

Purchases processed through Paddle are subject to Paddle's applicable buyer terms, in addition to the relevant Meridella Wellness terms governing product use and delivery.

Paddle Buyer Terms and Conditions:
https://www.paddle.com/legal/buyer-terms

Paddle Refund Policy:
https://www.paddle.com/legal/refund-policy

Paddle Buyer Support:
https://paddle.net

If another payment provider is used for a particular transaction, the applicable seller and payment terms will be identified at checkout.

Nothing in these Terms limits mandatory consumer rights or overrides Paddle's applicable merchant-of-record obligations.

Product and subscription prices will be displayed before purchase.

Prices may vary by product, promotion, billing interval, currency, or customer location.

For transactions processed through Paddle, applicable transaction taxes and currency conversion arrangements will be handled according to Paddle's checkout disclosures and terms.

Customers are responsible for reviewing the total amount displayed before authorizing payment.

Meridella Wellness may change prices prospectively.

Any changes affecting existing subscriptions will be subject to applicable notice, consent, and consumer protection requirements.

Certain premium application features may be offered through recurring subscriptions.

Subscription pricing, billing intervals, renewal conditions, and included features will be disclosed before purchase.

Unless canceled, subscriptions may renew automatically according to the billing arrangement selected at checkout.

By completing a subscription purchase, you authorize recurring charges in accordance with the applicable checkout disclosures and Paddle's terms.

We will provide renewal notices and obtain additional consent where required by law.

Changes to subscription pricing or material subscription conditions will be handled in accordance with applicable law.

Customers may cancel eligible subscriptions at any time.

Cancellation ordinarily takes effect at the end of the current paid billing period, unless applicable law or the relevant purchase terms provide otherwise.

Customers may continue accessing paid features until the effective cancellation date.

Canceling a subscription prevents future renewals but does not automatically refund completed payments.

Customers may use the subscription management options provided through Paddle or the Meridella Wellness application, where available.

Paddle Buyer Support:
https://paddle.net

For assistance, contact:
connect@meridellawellness.com

Deleting the application or discontinuing use does not automatically cancel a subscription.

Any legally required cancellation rights or procedures take precedence over conflicting provisions.

All purchases of digital courses, prerecorded workshops, ebooks, downloadable resources, and other digital products are final and nonrefundable, except where a refund or other remedy is required by applicable law or provided under Paddle's applicable terms.

Subscription payments are also generally final and nonrefundable, subject to the same exceptions.

A change of mind, failure to use purchased content, or dissatisfaction based solely on personal preference does not automatically entitle a customer to a refund.

Customers experiencing technical problems, incorrect charges, or issues involving defective or misdescribed products may contact Meridella Wellness or Paddle for assistance.

Where appropriate and legally permitted, technical problems may be resolved through corrected files, restored access, replacement materials, or other remedies.

Mandatory consumer protection rights remain unaffected.

Additional information is available in our Refund & Cancellation Policy, accessible through the Meridella Wellness website.

For Paddle-processed purchases, customers may also review:
https://www.paddle.com/legal/refund-policy

19.1 Ownership of Intellectual Property

All intellectual property rights in the original materials, software, content, and digital products offered through Meridella Wellness are owned by Meridella Wellness LLC, Meridella Enterprises LLC, or their respective licensors, as applicable.

Protected intellectual property may include, without limitation:

• Website and Application: Original source code, software architecture, application interfaces, original graphics, visual designs, databases to the extent legally protectable, animations, and proprietary application features.
• Digital Courses: Prerecorded instructional videos, original course scripts, lesson materials, presentations, educational exercises, and accompanying resources.
• Ebooks and Workbooks: Original written content, illustrations, layouts, exercises, worksheets, and downloadable educational materials.
• Couples Workshops: Original instructional materials, prerecorded presentations, relationship exercises, worksheets, and other proprietary educational resources.
• Affirmations and Self-Care Content: Original written collections, illustrations, graphics, templates, and other creative materials.
• Branding: Meridella Wellness's names, logos, distinctive branding, original artwork, and other protectable brand assets.

All rights not expressly granted are reserved.

19.2 Limited License to Use Digital Products

Purchasing or accessing a Meridella Wellness digital product grants the customer a limited, nonexclusive, nontransferable, nonsublicensable license for personal, noncommercial use, subject to these Terms.

Purchasing a digital product does not transfer copyright, trademark rights, software ownership, or any other underlying intellectual property rights.

Customers may download or print materials only where expressly permitted by the product's intended functionality or applicable law.

For couples workshops, the purchasing customer and one participating partner may use the purchased materials together for personal educational purposes.

19.3 Application and Software License

Meridella Wellness grants authorized users a limited, revocable, nonexclusive, nontransferable license to access and use its application and associated software for their intended personal purposes.

Except where expressly authorized or permitted by applicable law, users may not:

• Copy, reproduce, modify, or redistribute the application's proprietary source code.
• Reverse engineer, decompile, or disassemble protected software.
• Circumvent authentication systems, subscription restrictions, or technical security measures.
• Create unauthorized copies or substantially reproducing versions of protectable application components.
• Extract, scrape, or systematically reproduce proprietary application content.
• Sell, sublicense, lease, or commercially exploit the application or its protected components.
• Use unauthorized automated tools to access, extract, or interfere with the application.
• Remove or alter copyright notices, licensing information, or ownership identifiers.

These restrictions do not prohibit activities expressly protected by applicable software interoperability, security research, or other mandatory legal exceptions.

19.4 Protection of Courses, Ebooks, and Educational Materials

Meridella Wellness's original courses, ebooks, workshops, workbooks, and downloadable resources are protected by applicable intellectual property laws.

Except with prior written authorization or where permitted by law, customers may not:

• Copy, reproduce, redistribute, or resell purchased materials.
• Upload paid content to public websites, file-sharing platforms, or unauthorized learning platforms.
• Record or redistribute substantial portions of protected instructional videos without authorization.
• Share purchased ebooks, course files, or downloadable resources beyond the permitted license.
• Republish protected educational materials under another name or brand.
• Translate, adapt, or commercially distribute unauthorized derivative works.
• Incorporate protected materials into competing commercial products or paid educational programs without authorization.
• Remove copyright notices, watermarks, or other ownership identifiers.

19.5 Artificial Intelligence and Automated Content Extraction

Except with prior written authorization or where permitted by applicable law, users may not:

• Upload protected Meridella Wellness course materials, ebooks, source code, or other proprietary content to third-party artificial intelligence systems for model training or dataset creation.
• Systematically extract proprietary application content for commercial AI development.
• Use protected materials to create unauthorized commercial reproductions or derivative products.
• Redistribute proprietary Meridella Wellness content through AI-generated educational products or competing services.

This provision does not prohibit lawful uses that cannot be restricted under applicable law.

19.6 User-Created Content

Users retain ownership of original affirmations, custom self-care tasks, and other content they personally create within the application.

By submitting content through the application, users grant Meridella Wellness a limited license to store, process, display, and transmit that content as reasonably necessary to provide the requested services.

Meridella Wellness does not claim ownership of users' original personal content merely because it is entered into the application.

This provision does not transfer ownership of Meridella Wellness's underlying software, templates, graphics, or other proprietary materials.

19.7 Branding and Trademarks

The Meridella Wellness name, logos, distinctive branding, and other applicable brand identifiers may be protected under trademark and unfair competition laws.

Users may not use these identifiers in a manner that falsely suggests affiliation, sponsorship, endorsement, or authorization.

Nothing in these Terms grants a trademark license unless expressly stated.

19.8 Unauthorized Distribution and Enforcement

Meridella Wellness reserves the right to investigate suspected intellectual property infringement, unauthorized distribution, software misuse, or commercial exploitation of protected materials.

Where supported by evidence and permitted by law, Meridella Wellness may:

• Suspend or terminate access associated with material violations.
• Request removal of infringing content from websites or hosting platforms.
• Submit copyright infringement notices under the Digital Millennium Copyright Act or other applicable laws.
• Pursue available remedies for copyright infringement, trademark infringement, breach of contract, or other unlawful conduct.

Enforcement actions will be subject to applicable law and mandatory consumer protections.

19.9 Reservation of Rights

No provision of these Terms grants customers ownership of Meridella Wellness's software, application, website, digital products, educational materials, or branding.

All intellectual property rights not expressly granted remain with their respective owners.

Nothing in this section restricts lawful uses protected by applicable copyright exceptions, software interoperability rights, or other mandatory legal protections.

Certain application features may permit users to create personal affirmations, custom self-care tasks, and related content.

Users retain their rights in original content they create, subject to applicable law.

By submitting content through the application, users grant Meridella Wellness a limited, nonexclusive license to host, store, process, reproduce, and display that content as reasonably necessary to provide the requested application functionality.

This license does not authorize unrestricted commercial exploitation of private user-created content.

Users must not submit unlawful, infringing, or malicious material.

Personal information is handled according to our Privacy Policy.

Meridella Wellness does not require users to disclose medical diagnoses or health histories to access its general wellness educational services.

21.1 Commitment to Non-Discrimination

Meridella Wellness is committed to providing its digital products, educational resources, and wellness services in a fair, respectful, inclusive, and nondiscriminatory manner.

Meridella Wellness does not unlawfully discriminate against individuals or deny services on the basis of race, color, national origin, ancestry, ethnicity, religion, creed, sex, pregnancy or related conditions, sexual orientation, gender identity, gender expression, age, disability, marital or familial status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

21.2 Equal Access to Services

Meridella Wellness seeks to provide eligible individuals with equitable access to its website, application, prerecorded courses, couples workshops, ebooks, and other digital educational resources.

Access to particular products or features may be subject to legitimate, consistently applied requirements, including age eligibility, payment, account security, licensing restrictions, and compliance with these Terms.

Such requirements will not be used as a pretext for unlawful discrimination.

21.3 Right to Refuse, Restrict, or Terminate Service

To the fullest extent permitted by applicable law, Meridella Wellness reserves the right to refuse, restrict, suspend, or terminate access to its products, website, application, accounts, or services for legitimate business, operational, security, or legal reasons.

Such reasons may include, without limitation:

• Fraudulent, unauthorized, or suspicious transactions supported by reasonable security or fraud-prevention concerns.
• Harassment, threats, abusive conduct, or unlawful behavior.
• Material violations of these Terms of Service or applicable product licenses.
• Unauthorized copying, redistribution, resale, or commercial exploitation of protected intellectual property.
• Attempts to compromise website or application security.
• Misuse of subscriptions, accounts, or digital services.
• Failure to satisfy legitimate eligibility or payment requirements.
• Activities creating material security, legal, or operational risks.
• Circumstances in which providing a particular service would violate applicable law.

Meridella Wellness may take proportionate action based on the nature and severity of the circumstances.

21.4 Limitations on Refusal of Service

The right to refuse, restrict, suspend, or terminate service shall not be exercised for unlawfully discriminatory reasons.

Meridella Wellness will not use otherwise legitimate business policies as a pretext for unlawful discrimination.

Any refusal, suspension, or termination affecting purchased products or active subscriptions remains subject to applicable contractual obligations, consumer protection laws, accessibility requirements, and legally required refunds or other remedies.

21.5 Disability Accommodations

Meridella Wellness considers reasonable disability-related accommodation requests in accordance with applicable law.

An individual's disability or good-faith request for an accommodation will not, by itself, constitute grounds for refusing, restricting, or terminating service.

Individuals experiencing accessibility barriers may request assistance under our Accessibility & Reasonable Accommodations Policy.

Accessibility Contact: connect@meridellawellness.com

Nothing in this section limits rights under the Americans with Disabilities Act or other applicable disability protection laws.

21.6 Enforcement and Account Termination

Where reasonably appropriate, Meridella Wellness may investigate suspected violations and take corrective action, including warnings, access restrictions, account suspension, or termination.

Immediate restrictions may be imposed when reasonably necessary to address serious security threats, fraud, unlawful conduct, or other substantial risks.

Enforcement decisions will be made consistently with applicable law and any mandatory notice, refund, or consumer protection requirements.

21.7 Reporting Discrimination or Service Access Concerns

Individuals who believe they have experienced unlawful discrimination or improper denial of service may contact:

Email: connect@meridellawellness.com
Suggested Subject: Service Access or Non-Discrimination Concern

Meridella Wellness will review submitted concerns and consider appropriate corrective action.

Individuals will not be subjected to unlawful retaliation for raising good-faith discrimination or accessibility concerns.

This reporting procedure is voluntary and does not restrict legally available complaints, proceedings, or remedies.

Users agree to use Meridella Wellness services lawfully and responsibly.

Prohibited activities include:

• Unauthorized access to accounts or systems.
• Interference with application security.
• Distribution of malicious software.
• Fraudulent purchases or account activity.
• Harassment or unlawful conduct through available features.
• Unauthorized copying or redistribution of protected content.
• Attempts to exploit vulnerabilities or bypass access controls.
• Use of the services in violation of applicable law.

We may investigate suspected misuse and take proportionate action where necessary.

Our services may integrate with or link to third-party providers, including Paddle, Lovable, Supabase, Kit, and social media platforms.

Third-party services may operate under their own terms and privacy policies.

Meridella Wellness is not responsible for independent third-party activities beyond the extent required by applicable law or our contractual obligations.

Our use of third-party providers does not eliminate responsibilities that Meridella Wellness owes to customers under applicable law.

We aim to maintain reliable access to our website, application, and purchased digital products.

However, temporary interruptions may occur because of maintenance, security incidents, technical failures, or circumstances outside our reasonable control.

We may suspend or restrict access where reasonably necessary to protect security, investigate misuse, or comply with legal obligations.

We may terminate accounts for material violations of these Terms, subject to applicable notice and consumer protection requirements.

Where termination or material service changes affect paid access, applicable contractual and statutory remedies remain available.

Important legal notice. By affirmatively accepting these Terms, you and Meridella Wellness agree that covered disputes must be resolved through final and binding individual arbitration instead of court, except as expressly provided or required by law. You waive a jury trial and class or collective proceedings for covered disputes to the extent permitted by law. Arbitration is a condition of services requiring acceptance. There is no contractual opt-out.

25.1 Mandatory Agreement to Arbitrate

Meridella Wellness and each customer who validly accepts these Terms mutually agree to final and binding individual arbitration for covered claims. A neutral arbitrator, rather than a judge or jury, decides the dispute. The Federal Arbitration Act, 9 U.S.C. §§ 1–16, governs to the extent applicable; otherwise applicable law governs.

25.2 Arbitration as a Condition of Service

Affirmative acceptance is required to create an account, purchase products directly subject to these Terms, or access services conditioned on contractual acceptance. Those who decline must not use those services. Meridella Wellness may decline registration, purchases, or continued access on that basis, subject to law. No arbitration opt-out is offered. Public browsing without valid assent does not create an arbitration agreement.

25.3 Scope of Covered Disputes

Subject to exclusions, this agreement covers claims between a validly agreeing user and Meridella Wellness concerning these Terms, accounts, access or termination, digital products, courses, workshops, ebooks, app features, subscriptions, product delivery, advertising, representations, privacy, security, consumer protection, and the contractual relationship, whether based in contract, tort, statute, or other theory, insofar as legally arbitrable. It does not bind non-assenting persons, automatically apply retroactively, or govern independent disputes with Paddle.

25.4 Exceptions to Mandatory Arbitration

Exceptions include eligible individual small-claims court matters; claims that cannot lawfully be subjected to predispute arbitration; government investigations and enforcement; claims or remedies determined nonarbitrable; and matters requiring judicial determination. Either party may seek legally available urgent temporary or preliminary judicial relief to preserve rights. These are legal exceptions, not a general opt-out.

25.5 Required Informal Dispute Resolution

Before arbitration, the claiming party must ordinarily provide written notice and allow 30 calendar days for good-faith informal resolution. Send notices to connect@meridellawellness.com (subject: Formal Notice of Dispute) or Meridella Wellness LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Include identity, relevant account or transaction, nature and circumstances of dispute, requested relief, and reply contact. Meridella Wellness may notify customers using reasonably available account or transaction contacts consistent with law. Parties may exchange information and settlement proposals; neither must accept an unreasonable offer. This process does not apply where prohibited, where urgent judicial relief is legally necessary, or where it would unlawfully restrict remedies. Where lawful, limitation periods are tolled during the required 30 days. Arbitration may begin if unresolved.

25.6 Arbitration Administrator and Rules

The American Arbitration Association (AAA) administers covered proceedings under applicable Consumer Arbitration Rules and consumer due-process requirements: https://www.adr.org/. Meridella Wellness will comply with applicable registration, administration, and fee obligations. If AAA is unavailable or declines despite compliance, parties will attempt to select a comparable neutral administrator; if they cannot agree, a competent court may determine the procedure or appoint an arbitrator where authorized. Meridella Wellness cannot use its own nonpayment or noncompliance to block lawful remedies.

25.7 Arbitration Fees and Expenses

Fees are allocated under AAA consumer rules, schedules, and mandatory law. Consumers will not pay administrative fees exceeding applicable consumer limits. Meridella Wellness will pay the required business share of administration and arbitrator fees and any additional amounts required by law. Each side ordinarily pays its own counsel unless law, rules, or award provide otherwise. Statutory fee-shifting and remedies remain available.

25.8 Arbitration Location and Accessibility

Proceedings may use written submissions, telephone, video, or in-person hearings under applicable rules and law. In-person location follows consumer rules and legal requirements; consumers are not automatically required to travel to New Mexico. Disability accommodations will be considered under applicable law and administrator procedures.

25.9 Authority of the Arbitrator

The arbitrator may award individual relief authorized by substantive law, including damages, refunds, statutory, declaratory, or injunctive relief, attorney fees, and costs where available. Nonwaivable remedies remain available. Awards are final subject to permitted judicial review and may be entered as judgments. Questions of formation, existence, validity, and enforceability of the agreement, including the class waiver, are decided by a competent court unless law and a separate valid agreement provide otherwise.

25.10 Class-Action, Collective-Action, and Representative-Action Waiver

To the fullest extent permitted by law, covered disputes must be brought and resolved individually. Neither party may initiate or participate in class, collective, consolidated, or representative proceedings on covered claims except where law prohibits such restrictions. Neither consents to class arbitration, and an arbitrator cannot consolidate different individuals' claims without a separate valid agreement. Government enforcement, nonwaivable representative rights, and public injunctive relief remain available where protected. A claim or remedy that cannot lawfully be subjected to the waiver or individual arbitration proceeds in competent court as required; related court proceedings may be stayed where lawful.

25.11 No Contractual Arbitration Opt-Out

Acceptance of arbitration is mandatory for services requiring these Terms. Meridella Wellness offers no contractual opt-out. Customers declining Section 25 must not register for or use services conditioned on accepting these Terms. This does not override legal exceptions or bind persons who never validly agreed.

25.12 Small-Claims Court

Either party may bring an eligible individual dispute in small-claims court within that court's jurisdiction. If it becomes ineligible, either party may invoke arbitration where legally permitted.

25.13 Changes to the Arbitration Agreement

Changes are subject to applicable contract, notice, and consent requirements. Material amendments do not automatically apply retroactively to accrued disputes. Renewed affirmative acceptance will be obtained where required. Continued use alone does not substitute for explicit agreement where law requires it.

25.14 Accessibility and Civil Rights

Nothing waives substantive ADA or other civil rights. Such claims are arbitrable only where a valid agreement exists, the claim may lawfully be arbitrated, and nonwaivable remedies remain available. The Accessibility & Reasonable Accommodations Policy establishes a separate assistance process and does not impose unlawful exhaustion or bar government complaints or lawful proceedings.

25.15 Relationship to Paddle and Other Providers

This agreement applies to covered disputes between Meridella Wellness and validly agreeing users, not automatically to Paddle or other independent providers. Paddle transactions and payment disputes may also be governed by Paddle buyer terms. No separate contractual obligations or mandatory consumer rights are overridden.

25.16 Severability

Unenforceable provisions are severed to the extent legally permissible. If a class waiver cannot lawfully apply to a particular claim or remedy, that matter proceeds as law requires. Class arbitration cannot be imposed without separate valid agreement. A nonarbitrable dispute may proceed in competent court.

25.17 Survival

This agreement survives account closure, cancellation, and termination for claims within its valid scope, to the extent permitted by law, but does not extend to non-assenting persons or legally nonarbitrable claims.

Meridella Wellness endeavors to provide accurate and useful educational content.

However, individual experiences and outcomes vary.

We do not guarantee:

• Specific wellness improvements.
• Particular emotional or spiritual outcomes.
• Relationship reconciliation or improvement.
• Elimination of stress.
• Medical or psychological benefits.
• Uninterrupted access to every application feature.

To the extent permitted by law, our services are provided subject to the limitations and disclaimers described in these Terms.

Nothing in this section excludes mandatory product-quality obligations or consumer remedies.

To the maximum extent permitted by applicable law, Meridella Wellness LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of its services where such exclusions are legally permitted.

Where applicable law permits a monetary limitation, Meridella Wellness's aggregate liability for claims arising from a particular paid product or service will not exceed the amount paid for that product or service during the 12 months preceding the event giving rise to the claim.

This limitation does not apply where prohibited by law.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury caused by negligence where such exclusion is prohibited, or other liabilities that cannot lawfully be excluded.

Mandatory statutory remedies remain unaffected.

To the extent permitted by applicable law, users agree to be responsible for losses, claims, or expenses arising from their unlawful conduct, infringement of third-party rights, or material misuse of Meridella Wellness services.

This provision does not require consumers to indemnify Meridella Wellness for losses caused by the Company's own wrongdoing or for liabilities that cannot lawfully be shifted to consumers.

Any indemnification obligation will be interpreted consistently with applicable consumer protection laws.

These Terms are generally governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory law requires otherwise.

Consumers residing outside New Mexico or outside the United States may benefit from mandatory consumer protection laws in their jurisdiction.

Nothing in these Terms deprives consumers of protections that cannot lawfully be waived through a choice-of-law provision.

Where applicable law grants consumers the right to bring proceedings in their home jurisdiction or another competent forum, those rights remain unaffected.

Personal information collected through Meridella Wellness services is handled according to our Privacy Policy.

Our Privacy Policy describes:

• Categories of personal information collected.
• Purposes of processing.
• Relevant service providers.
• Payment-related processing involving Paddle.
• International data transfers.
• Data retention and security.
• Applicable privacy rights.
• Procedures for submitting privacy requests.

Privacy Policy:
https://meridellawellness.com

The Privacy Policy is intended to be accessible through a clearly identified privacy link on our website and application.

Where applicable law requires separate consent for marketing, sensitive information, or tracking technologies, acceptance of these Terms does not replace that consent.

Accessibility

Meridella Wellness aims to make its website, application, and digital educational resources accessible to individuals with disabilities.

Individuals encountering accessibility barriers may contact:
connect@meridellawellness.com

Accessibility concerns and accommodation requests are addressed under our Accessibility & Reasonable Accommodations Policy.

We will consider reasonable accessibility requests and applicable legal obligations.

Changes to Terms

We may update these Terms to reflect changes in services, business operations, technology, or legal requirements.

The Last Updated date will indicate when revisions were made.

Where legally required, we will provide advance notice or obtain consent before material changes become effective. Arbitration amendments are additionally governed by Section 25.13.

No change retroactively eliminates mandatory rights or existing contractual commitments. If a provision is unenforceable, others remain effective where lawful, subject to Section 25.

Failure to enforce a provision does not waive future enforcement. These Terms, applicable product-specific terms, and incorporated policies govern the user relationship; separate Paddle purchase agreements continue to govern merchant-of-record transactions.

Severability

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

No Waiver

Failure to enforce a provision does not automatically waive the right to enforce it later.

Entire Agreement

These Terms, together with applicable product-specific terms and incorporated policies, constitute the agreement governing use of Meridella Wellness services, subject to any separate contractual terms governing purchases made through Paddle.

For questions concerning these Terms, purchased products, application access, or customer support, please contact:

For billing and transaction support involving Paddle:

Paddle Buyer Support:
https://paddle.net

App: https://app.meridellawellness.com

Formal dispute notices: Section 25.5

Accessibility requests: Accessibility & Reasonable Accommodations Policy

We aim to address customer inquiries fairly and in accordance with applicable law.