Refund & Cancellation Policy

Thank you for choosing Meridella Wellness LLC (“Meridella Wellness,” “Company,” “we,” “us,” or “our”).

This Refund & Cancellation Policy explains the terms governing purchases, refunds, subscription cancellations, recurring payments, and billing disputes involving our digital products and services.

This Policy applies to purchases made through:

• https://meridellawellness.com
• https://app.meridellawellness.com

Our products and services include:

• Prerecorded digital wellness courses
• Prerecorded couples workshops and relationship education
• Ebooks, workbooks, and downloadable educational resources
• Premium wellness application subscriptions

All digital product purchases are final and nonrefundable, except where a refund or other remedy is required by applicable law or provided under the applicable payment provider’s terms.

Nothing in this Policy excludes, restricts, or overrides mandatory consumer protection rights.

Meridella Wellness plans to use Paddle as its authorized reseller and merchant of record for eligible digital purchases.

For transactions processed through Paddle, Paddle acts as the legal seller and handles payment processing, applicable transaction taxes, billing administration, and refunds.

Meridella Wellness develops and provides the digital products and services purchased by customers.

Transactions processed through Paddle are also governed by Paddle’s applicable buyer terms and refund policies.

Paddle Refund Policy: https://www.paddle.com/legal/refund-policy

Paddle Buyer Terms and Conditions: https://www.paddle.com/legal/buyer-terms

Paddle Buyer Support: https://paddle.net

Meridella Wellness’s final-sale policy does not prevent Paddle from issuing refunds where required by law or permitted under Paddle’s applicable terms.

Meridella Wellness offers prerecorded, self-paced digital courses covering spiritual wellness, emotional wellness, and relationship wellness.

Courses may include instructional videos, written lessons, guided exercises, and downloadable educational materials.

All purchases of digital courses are final and nonrefundable, except where required by applicable law or provided under Paddle’s applicable terms.

Customers are encouraged to review course descriptions, included materials, pricing, and access conditions before completing a purchase.

A change of mind, failure to complete a course, lack of participation, or dissatisfaction based solely on personal preference does not automatically entitle a customer to a refund.

If purchased content is materially defective, inaccessible, or not as described, customers may contact Meridella Wellness for assistance.

Where appropriate and legally permitted, Meridella Wellness may resolve technical issues by restoring access, correcting content, or providing an appropriate replacement.

Refunds or other remedies will be provided where required by applicable consumer protection laws.

Meridella Wellness offers ebooks, digital workbooks, guides, and other downloadable educational resources delivered electronically.

All purchases of downloadable digital products are final and nonrefundable, except where required by applicable law or provided under Paddle’s applicable terms.

Customers experiencing problems with their purchases may contact Meridella Wellness for assistance. Examples include:

• A purchased file that cannot be downloaded or accessed
• A corrupted or unusable file
• Delivery of an incorrect product
• A product materially different from its advertised description
• A duplicate or incorrect charge

Where appropriate and legally permitted, Meridella Wellness may resolve technical or delivery issues by providing a replacement file, corrected download link, or restored access.

Refunds or other remedies will be provided where required by applicable consumer protection laws.

A change of mind, failure to use a purchased product, or dissatisfaction based solely on personal preference does not automatically entitle a customer to a refund.

Meridella Wellness offers prerecorded, self-paced relationship wellness courses and couples workshops.

These educational products may include:

• Communication and conflict resolution lessons
• Couples relationship exercises
• Prerecorded instructional materials
• Guided discussions and activities
• Downloadable educational resources

All workshops are delivered digitally and do not require live attendance, scheduled appointments, or instructor-led sessions.

All purchases of prerecorded couples workshops and relationship education products are final and nonrefundable, except where required by applicable law or provided under Paddle’s applicable terms.

These products are subject to the same general refund conditions as other digital courses.

Customers are responsible for reviewing the workshop description and ensuring that the purchased product meets their needs before completing a transaction.

Mandatory consumer protection rights remain unaffected.

Meridella Wellness may offer a premium application subscription that provides access to additional features.

Subscription pricing, billing frequency, included features, and renewal conditions will be disclosed before purchase.

Subscriptions purchased through Paddle automatically renew according to the billing interval selected at checkout until canceled.

By purchasing a subscription, customers authorize recurring payments in accordance with the applicable checkout disclosures and Paddle’s Buyer Terms.

6.1 Subscription Cancellation

Customers may cancel their premium subscriptions at any time.

Cancellation ordinarily takes effect at the end of the current paid billing period.

Unless otherwise required by law or expressly stated, customers may continue accessing premium features until the paid billing period expires.

After cancellation becomes effective, premium features may become unavailable, while eligible free features may remain accessible.

Cancellation prevents future renewal charges but does not automatically refund previous payments.

6.2 Subscription Refunds

Subscription payments are generally final and nonrefundable, except where required by applicable law or provided under Paddle’s applicable terms.

Refunds are not automatically available because a customer:

• Cancels during a billing period
• Does not use premium features
• Forgets to cancel before renewal
• Changes their mind after payment

This does not limit any statutory cancellation, withdrawal, billing-dispute, or refund rights.

Where applicable law requires a refund or other remedy, those rights will be honored.

6.3 Subscription Renewal

Customers are responsible for managing their subscriptions and canceling before the next renewal if they do not wish to continue.

Subscription renewal dates and applicable charges will be disclosed through the checkout process or subscription management tools.

Meridella Wellness and Paddle will provide any renewal notices required by applicable law.

Customers may manage or cancel eligible subscriptions through Paddle’s customer management tools.

Where available, customers can access subscription management through a link provided in their purchase confirmation or through the Meridella Wellness application.

Customers may also visit: https://paddle.net

For cancellation assistance, contact: connect@meridellawellness.com

Customers should submit cancellation requests sufficiently in advance of their next billing date to allow processing.

Cancellation requests will be handled in accordance with applicable law and Paddle’s subscription procedures.

Deleting the application, closing a browser, or discontinuing use of the service does not automatically cancel an active subscription.

If Meridella Wellness introduces free trials, introductory pricing, or promotional subscriptions, the applicable conditions will be disclosed before enrollment.

These conditions may include:

• Trial duration
• Promotional pricing
• Subscription renewal dates
• Charges following the promotional period
• Cancellation requirements

Where a trial automatically converts to a paid subscription, customers will be informed of the applicable billing conditions.

Customers wishing to avoid charges must cancel before the trial converts to a paid subscription, subject to applicable law.

Any legally required trial reminders, renewal disclosures, and cancellation rights will apply.

Promotional offers do not limit mandatory consumer protection rights.

Meridella Wellness aims to provide reliable access to purchased digital products and subscription features.

Customers experiencing technical difficulties should contact: connect@meridellawellness.com

Please provide:

• The email address associated with the purchase
• The purchased product or subscription name
• A description of the technical problem
• Any relevant error messages or screenshots

Customers should not provide passwords, complete payment card numbers, or other unnecessary sensitive information.

Meridella Wellness will make reasonable efforts to investigate and resolve reported issues.

Where appropriate and legally permitted, we may provide corrected files, replacement download links, restored access, or other technical assistance.

Where applicable consumer protection laws require a refund or other remedy, those requirements take precedence over this Policy.

Customers who believe they have experienced a duplicate charge, incorrect billing amount, or unauthorized transaction should contact Paddle or Meridella Wellness promptly.

Paddle may investigate payment errors, suspected fraud, and unauthorized transactions.

Where a billing error is confirmed, an appropriate correction or refund will be provided.

Customers retain their rights to dispute unauthorized or incorrect charges through their financial institution or payment provider.

Nothing in this Policy restricts lawful payment disputes or mandatory billing protections.

Meridella Wellness serves customers in the United States and internationally.

Refund, cancellation, and withdrawal rights may vary depending on the customer’s location, the product purchased, and applicable consumer protection laws.

Where mandatory consumer protection laws provide rights that conflict with this Policy, those legal rights take precedence.

11.1 European Union and European Economic Area

Eligible consumers may have statutory withdrawal rights for certain distance contracts, including qualifying digital products and services.

For digital content supplied immediately, a statutory withdrawal right may be lost where all legally required conditions are satisfied, including any required express consent and acknowledgment.

The availability and duration of withdrawal rights depend on the applicable law, product classification, and transaction circumstances.

11.2 United Kingdom

UK consumers may have statutory cancellation and digital content remedies under applicable consumer protection legislation.

Any loss of a statutory cancellation right for immediate digital content delivery must satisfy the relevant legal requirements.

Mandatory rights concerning faulty, inaccessible, or misdescribed digital content remain unaffected.

11.3 Other International Jurisdictions

Customers in other jurisdictions may have additional statutory rights concerning digital products, subscriptions, billing, and consumer remedies.

Such rights may apply in countries including Canada, Australia, Brazil, and other jurisdictions where Meridella Wellness offers its products.

The availability of these rights depends on the applicable law and transaction.

Nothing in this Policy is intended to exclude or restrict consumer protections that cannot lawfully be waived.

Customers seeking assistance with a purchase, billing issue, or refund required under applicable law may contact Paddle or Meridella Wellness.

Paddle Buyer Support: https://paddle.net

Meridella Wellness Customer Support: connect@meridellawellness.com

To help identify a transaction, customers may be asked to provide:

• The email address associated with the purchase
• The purchased product or subscription name
• A transaction reference, if available
• A description of the issue

Meridella Wellness may investigate product-related concerns and coordinate with Paddle when necessary.

For transactions processed through Paddle, approved refunds are generally issued through Paddle.

Requests are handled in accordance with applicable consumer protection laws and Paddle’s relevant terms.

Where a refund is required by law or approved under Paddle’s applicable terms, it will generally be returned through the original payment method where possible.

Refund processing times depend on the applicable legal requirements, Paddle’s procedures, and the customer’s financial institution.

Any legally required refund deadlines will be observed.

If a transaction is refunded, access to the refunded digital product or subscription may be discontinued, subject to applicable law.

Customers are encouraged to contact Paddle or Meridella Wellness regarding billing or product-access concerns before initiating a payment dispute.

However, customers retain all lawful rights to dispute transactions through their bank, card issuer, or payment provider.

Where a transaction becomes subject to a chargeback or suspected fraudulent activity, access to associated digital products or services may be suspended during an appropriate investigation, subject to applicable law.

Meridella Wellness and Paddle may investigate suspected fraudulent transactions, unauthorized purchases, payment abuse, or attempts to obtain paid products without valid payment.

Where permitted by law, access to affected products or accounts may be restricted during an investigation.

Discretionary refunds may be declined in cases involving suspected fraud or misuse.

These provisions do not limit statutory refund rights or lawful payment disputes.

Meridella Wellness may update this Refund & Cancellation Policy to reflect changes in its products, payment providers, business operations, or applicable legal requirements.

The Last Updated date will indicate when revisions were made.

Changes will not retroactively eliminate mandatory consumer rights or binding refund commitments applicable to completed transactions.

For Paddle-processed purchases, the applicable Paddle terms governing the transaction will also apply.

For questions concerning purchases, product access, subscription cancellations, or refunds, please contact:

Paddle Buyer Support: https://paddle.net

Meridella Wellness aims to address customer concerns fairly and in accordance with applicable consumer protection laws.